The lifts are out of order between platform 2 and the underpass / platform 1 at Warwick Parkway station. If it helps with your journey, Chiltern Railways can arrange a taxi for you from Leamington Spa where step-free access is available. Please speak to a member of staff or use the station help-point to arrange this. If you are able to give 24 hours notice via their assistance line on 03456 005 165, then this will ensure that the taxi is available without delay.