All toilets at the station are out of order at Stoke-on-Trent station. Please use the temporary toilets outside the platform 2 exit. An additional accessible toilet is on platform 1.
The lifts are currently out of order between platform 2 and the entrance/exit at Stoke-on-Trent station.
If you might need extra help to re-arrange your travel plans because of this, please get in touch with West Midlands Railway by phone on Freephone 0800 024 8998 or Next Generation Text: 18001 0800 024 8998.