The down escalator from the low level booking office (street level) to the low level gateline (platform 16 and 17) is out of order. Step free access is still available.
If you need help to re-arrange your travel plans because of this, please get in touch by: Online form, Free Assisted Travel Helpline: 0800 046 1634 or Assisted Travel Textphone: 18001 0800 046 1634(for people who are hard of hearing).